WebPlatform Documentation

SLA Standard Processes

Why do we need SLA Standard Processes?

• Situation: We have multiple processes in WMS
• Problem: There is no way to help users prioritise a process
• Implication: Users work on which ever WorkItem in their list rather than the most important first
• Need: A way for the system to treat some processes as more important

How to setup a process as a SLA Standard Process

• Activate the ‘SLA process’ checkbox displayed in the Process Properties tab
• In this example the Holiday Request Process is being set as a SLA – Standard Process
• Click Save

At run time:

• Start the process
• In the Process List and WorkItem List pages
• the grid displays the urgent icon
  • the urgency for the WorkItem is visual / flagged
• the ‘Process Type’ column displays SLA - Standard Process

At the same time WorkItem syncs to users calendar

• Any Active WorkItems in SLA Standard - Processes are automatically synced to the allocated users calendar regardless of their sync settings

When a WorkItem invite for a SLA – Standard Process is declined in the calendar application, the invite for the WorkItem is sent again to the allocated user